Refund policy

1. Overview

We offer a comprehensive return and refund policy to ensure a seamless shopping experience. You may request a return or refund under specific conditions, including item damage upon arrival or eligible unworn items accompanied by a proper reason.

2. Eligibility for Returns & Refunds

To be eligible for a return or refund, your item must meet the following criteria:

  • Condition: Items must be unworn, unwashed, unaltered, and in their original condition with all tags and original packaging intact.

  • Timeframe: Return requests must be initiated within 30 days of receiving your order.

  • Proof of Purchase: A valid order number or receipt is required for all returns.

3. Acceptable Reasons for Return or Refund

We accept returns and issue refunds for the following valid reasons:

  • Damaged or Defective Items: If your item arrives damaged, flawed, or broken, you are fully covered for a replacement or a complete refund.

  • Incorrect Item Received: If you received an incorrect product, size, or color different from what you ordered.

  • Size or Fit Issues: If the item does not fit properly and you need an alternative size (subject to stock availability) or prefer a refund.

  • Not as Described: If the product significantly differs from its description on our website.

  • Change of Mind (Unworn Items): If you simply changed your mind, provided the item remains brand new, unworn, and in resellable condition.

4. Non-Returnable Items

Certain items cannot be returned or refunded, including:

  • Items marked as final sale or clear-out clearance.

  • Items that show visible signs of wear, use, washing, or damage caused by the customer.

  • Items missing their original tags, labels, or packaging.

5. How to Initiate a Return

  1. Contact our customer support team at support@aethilred.com with your order number, photos (if the item is damaged or incorrect), and the specific reason for your return.

  2. Once your return request is approved, you will receive instructions and the shipping address for sending back the item.

  3. Pack the item securely and ship it back using a trackable shipping method.

6. Refunds Process

Once we receive and inspect your returned item at our facility, we will notify you via email regarding the approval or rejection of your refund.

  • If approved, your refund will be processed automatically, and a credit will be applied to your original method of payment within 5-10 business days.

  • Original shipping charges are non-refundable unless the return is due to an error on our part